OUR POLICIES

Rob's Entertainment Services, LLC. Is a private company in the business of buying & selling tickets for popular events. We are not affiliated with any box office or ticketing service including:      

 

Nor are we affiliated with any other ticket-selling corporation, venue or promoter. Our price is directly affected by the price that we must pay to obtain premium tickets for our valued clients. 

All orders are shipped via

 

*****PLEASE READ POLICIES & DISCLAIMER BELOW CAREFULLY*****

****ALL SALES ARE BOUND BY THESE POLICIES****

Tickets

If any event is cancelled, we will gladly issue a full house credit toward your next purchase, or refund the face value of the tickets. Shipping and handling charges are always non-refundable. If an event is postponed then your tickets will be valid on the rescheduled date. New tickets will not be issued. Since each ticket is a one of a kind item and not replaceable there are no refunds, exchanges, or cancellations once an order has been placed. Since tickets are tangible and priced based on availability prices are subject to change at any time prior to your order being confirmed. All prices are guaranteed at the time the order is confirmed by Rob's Entertainment Services, LLC. We reserve the right to *substitute a ticket of equal or greater value when necessary to fill your order. When you receive your tickets keep them in a safe place. Tickets should be treated like CA$H and cannot be replaced if they are lost, stolen or damaged.  Direct sunlight or heat can damage some tickets. All deposits are non-refundable. Tickets can only be returned on a consignment basis where you would get 75% of the amount that we resell them for, if we sell them, up to the amount that you paid for them, Less S&H charges.

In case of a *rainout, strike, or for any reason beyond our control no refunds will be made. You must go on the rescheduled date or exchange the tickets at the venue box office for a future game. (Based on availability) We would be happy to direct you in this process.  

Shipping  

The delivery option you select is only the type service in which your package will be delivered. It has no bearing at all on when the tickets will actually be shipped. All orders are shipped as soon as they are “in stock”. This sometimes may take anywhere from a few days to several weeks depending on the individual event, as most of our tickets come from other Brokers, Season Ticket Holders and various other vendors across the country. We encourage our customers to select the least expensive delivery option, time permitting of course. Prepaid Orders can be picked up by appointment only. NO EXCEPTIONS.    

Packages that are re-routed or have address changes or corrections for ANY reason will be subject to a minimum rebill fee of $25.

Bus Trips

In addition to the above the following applies:

All trip prices include a non-refundable $9 per person service charge.  We do not guarantee seating in groups larger than 4 (four) though every effort will be made to accommodate your group. Tickets for all trips will be distributed on the bus the day of your scheduled trip.

If it is a *rainout on the day of your trip after the bus has departed then you will have to provide your own transportation to the rescheduled date. For an additional fee of approximately $20 per person we will try to arrange another bus for the make up date based upon participation.

If it is a *rainout on the day of your trip before the bus has departed then you will have to attend the rescheduled date. No additional charge. If a trip is cancelled then you will receive a full refund less service charge.

We do not make the decisions on cancellations and/or postponements. The teams, venues, promoters and league officials make those decisions. We are not responsible for their decisions in anyway.

All trips are based upon *participation. Trips cancelled due to lack of participation will be refunded 100%. Trips to Feasts and other events that do not require an actual "Ticket" will go as scheduled “Rain or Shine”, unless conditions are SEVERE. Decisions in those severe situations are at the sole discretion of Rob's Entertainment Services, LLC.

Trip Insurance

Rob's Entertainment Services, LLC. is now offering trip insurance. Trip insurance is available to you at an additional cost of $10 per person per trip or 10% of the trip price whichever is greater. This insurance is an additional fee and is not included in the quoted trip prices. This Insurance entitles you to a full refund if your scheduled trip is *rained out or for any other reason that would not normally entitle you to a refund. Insurance must be purchased at the time your order is placed. Insurance cannot be added at a later date. To receive your insurance refund all tickets must be returned to Rob's Entertainment Services, LLC. the day of the original scheduled trip. If the tickets are not returned on that day the insurance is void. NO EXCEPTIONS

*Participation

A minimum amount of people are needed to make a trip work. All trips are subject to cancellation if we do not meet a minimum number of participants per trip. This minimum number varies from trip to trip. These numbers are determined at the sole discretion of Rob's Entertainment Services, LLC. Trips cancelled due to lack of participation will be refunded 100%.

*Rainout

Includes any and all cancellations and/or postponements caused by Weather, Act of God, War, Threat of War, Terrorism, Threat of Terrorism or ANY other situation beyond the control of Rob's Entertainment Services, LLC.

*Substitutions

Although at Rob's Entertainment Services, LLC. we try our best to keep our data as “fresh” as possible, sometimes a particular set of tickets may appear to be available but actually they are being purchased by another party at the same time that you are. In these rare situations substitutions may be necessary to satisfy both our clients. Tickets such as the “mirror image” of the tickets you ordered or tickets in closer row or a better section would be substituted at NO additional charge to you.

*****BY INITIALING YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND THAT YOUR PURCHASE IS BOUND BY THE ABOVE POLICIES*****

Revised 1/1/03

For more information please e-mail us at:
policies@robstickets.com

 

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